Business Rules stop working after upgarde to 7506
I had a set of business rules to assign inbound emails from our BKExec-Servers to Admins to check on a daily basis.
Since our database and product were updated to 7506 none of my busniess rules works anymore.
I have made sure only the default rules are in place (none for sites/companies) and also recreated them.
example rule
Criterium:
name of requester is "stg-backup.tbwa-ger.de" (also tried with email-address!)
open
set type (service request)
set cat (network)
set subcat (backup)
set comp (review backup job)
affects business
assign group (backup)
assigne technician
I have also chekd the requester list (deleting duplicate entries etc) but no matter what I do
the rules do not work anymore..
Any suggestions? Has anything apart from the company/dept. specific rule-sets changed?
(The reqeuster stg-backup is not in any dept. so default rules should apply)
Merci
Stefan
New to ADSelfService Plus?