Business Rules question
Hi,
I have created a business rule for a certain account. example rule- CUSTOMER that is mapped to specific support email, customer@support.com
I want all emails that are sent under the domain @customer.com to follow the business rules and be listed under the CUstomer account.
Currently I can not get the mapping to work right, so someone can send to @customer.com and get responses, but the ticket isn't showing up in the Customer account. Ideally I do not want to have a list for all single users.
thanks!
-David
I have created a business rule for a certain account. example rule- CUSTOMER that is mapped to specific support email, customer@support.com
I want all emails that are sent under the domain @customer.com to follow the business rules and be listed under the CUstomer account.
Currently I can not get the mapping to work right, so someone can send to @customer.com and get responses, but the ticket isn't showing up in the Customer account. Ideally I do not want to have a list for all single users.
thanks!
-David