Business rules processing order
Could someone please explain the processing of Business Rules better that that provided in the help section.
I have some assingments based on email domain as well as on account. It appears that the processing ends with the first match, after that no more rules are being processed. Is this correct?
Are rules are processed from the top to the bottom of the list? If so would it be correct to say that rules at the bottom of the list have the final say?
I have a rule that sets the SLA based on email domain (sender contains @customerdomain.com.au, etc). If I place this rule at the top of the order the job does not get assigned to an engineer by my assignment rule, as rule processing appears to end at this point.
Also after I organize the rules in the order I want them they still display in alphabetic order in the rules page rather than processing order. Frankly this is a bit silly.
I have some assingments based on email domain as well as on account. It appears that the processing ends with the first match, after that no more rules are being processed. Is this correct?
Are rules are processed from the top to the bottom of the list? If so would it be correct to say that rules at the bottom of the list have the final say?
I have a rule that sets the SLA based on email domain (sender contains @customerdomain.com.au, etc). If I place this rule at the top of the order the job does not get assigned to an engineer by my assignment rule, as rule processing appears to end at this point.
Also after I organize the rules in the order I want them they still display in alphabetic order in the rules page rather than processing order. Frankly this is a bit silly.