I am trying without success to automate a change status to Resolved when I get a response email with the words 'marked as resolved' in the body of the email as below but I cant get it to work, is there anything special you have to do with business rules

Thanks in advance

Paddy

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This email concerns your recent ticket Request Id ##87## has been assigned to you (WTA-169-98563) which has now been marked as resolved. If this is not the case please reply to the email and the ticket will be reopened.

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