Business Rules Not applying by subject
I tried creating a business rule that is triggered by a certain word in the subject that it will get assigned to a certain Technician. If I create the ticket in ServiceDesk through the web it works but if I do it by sending an e-mail in, it will not work. Any help would be appreciated.
Topic Participants
ServiceDesk Plus
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?