Business Rules for Change Management

Business Rules for Change Management

Hello,

I believe the ability to create business rules for changes would be a very useful feature within SDP Cloud. Currently, business rules are only able to be created for incidents and service requests. To give an example of usage, our business would like to make particular fields on the change request template default to a particular value and not allow the requester to switch it. Templates only allow you to set default values on change requests, but the user is able to override the change if desired. Having business rules for Change Requests would allow us to have this rule in place. Thanks.

                New to ADSelfService Plus?