Business Rules - Events and Actions
Hi all,
is there any time schedule for the availability to create business rules based on the event request updated in detail which field value was changed and to define actions like modify the request automatic and/or send email to requestor etc.
Currently we are also not happy about this one:
A request need modifycation by a support rep.
For each field modification the system create a mail to notify the customer.
There is no way to handle to modification as a total process and send a mail notification to the customer after all modifies finished.
Regards
Ralf
is there any time schedule for the availability to create business rules based on the event request updated in detail which field value was changed and to define actions like modify the request automatic and/or send email to requestor etc.
Currently we are also not happy about this one:
A request need modifycation by a support rep.
For each field modification the system create a mail to notify the customer.
There is no way to handle to modification as a total process and send a mail notification to the customer after all modifies finished.
Regards
Ralf