Business rules does not change priority

Business rules does not change priority

Hi,

I have noticed that when I have a business rule, that modifies some data on the request upon creation, this rule does not change the priority although it IS set up to do so.

Here's my example:

For certain categories, our requests need to be placed in a certain group, and the priority needs to be changed to a certain value. So the rule is:

IF Category is "Change Request"

THEN

SET Priority as "3-Low"

AND

PLACE IN Group "Priority 3 -Low and other"









Now when a request is entered with Category change request, the group is NULL and the priority IS NOT 3, it will not be modified correctly; the group will change but the priority will remain the same.

Can this please be fixed?

Thanks,
Sandoor














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