Business rules does not change priority
Hi,
I have noticed that when I have a business rule, that modifies some data on the request upon creation, this rule does not change the priority although it IS set up to do so.
Here's my example:
For certain categories, our requests need to be placed in a certain group, and the priority needs to be changed to a certain value. So the rule is:
IF Category is "Change Request"
THEN
SET Priority as "3-Low"
AND
PLACE IN Group "Priority 3 -Low and other"
Now when a request is entered with Category change request, the group is NULL and the priority IS NOT 3, it will not be modified correctly; the group will change but the priority will remain the same.
Can this please be fixed?
Thanks,
Sandoor
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