If Sender is "user@domain.com", perform these actions

The Business Rules is not updating the ticket. This becomes very cumbersome for Support Technicians when they have to go in and update all the fields which are always the same for this particular email address. Technician had to deal with 25 tickets from this one requester today alone and has spent an additional 15 minutes just updating fields. This is a waste of time for my staff when they should be able to just log in, create a quick work log, select the resolution template and close the ticket. They are spending more time editing the ticket than actually working on the problem.

While writing this, a question has entered my head. Does the order of the Actions have an impact on whether or not the Business Rule is applied correctly? I will test and if so, then I think that there should be some way to set the order of the actions without having to delete all the actions and recreate in a proper order.