Business Rules

Business Rules

Is there a way to take the prior state of the ticket into consideration while running a rule?

Scenario:  A ticket priority is wrongly set and if it changes from a lower to a specified higher (3 to a 2,1), then we should send an alert.

Also, if the Technition changes and the priority is in a particular state, we want an rule to notify another email address.

We don't want to set rules based on changes in particular values on edit, not the fact that it edited or the final value is equal to some thing.

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