Business Rules + Notification
Hi,
I have a group called Support, where i have 3 techs assigned to it. Also I have that the 3 techs are notified when a request is added to the group, and 1 of them notified if the request is left unpicked for more than 1 day.
Then I have a business rule, that the condition is that when the category is "Other",
the request is added to the Support group.
A new request is entered with the category "Other".
The business rule works, because i can see loggin as 1 of the techs, that the request has Support as the group, and left unasigned, but the issue is that none of the 3 techs are sent an email telling them that a request was added to the group.
What might be going on?
I have a group called Support, where i have 3 techs assigned to it. Also I have that the 3 techs are notified when a request is added to the group, and 1 of them notified if the request is left unpicked for more than 1 day.
Then I have a business rule, that the condition is that when the category is "Other",
the request is added to the Support group.
A new request is entered with the category "Other".
The business rule works, because i can see loggin as 1 of the techs, that the request has Support as the group, and left unasigned, but the issue is that none of the 3 techs are sent an email telling them that a request was added to the group.
What might be going on?