Hi,

We have a business rule to notify service management when the priority of a ticket is created as P1/P2 or edited to be a P1/P2.

The problem is that whenever anything is edited in the ticket from then on the business rule runs every time. We only really need to be notified once.

I think there are probably more use cases to imposing a run once or run limit to business rules.

In the meantime is there a different way of achieving the behavior I've described above?

Thanks in advance,

Dave