I have created a very basic Business Rule.

My process entails selecting a Group in the Request, which notifies users in the Group via email of a request. The user will then reply with a trigger in the email body. In this case, "Client Contacted".

The business rule is setup to search the request description, which is the area the email reply populates, and if the description contains  "Client Contacted" it should change the status to "Client Replied" .

This is not working. I am attaching a screen shot of the rule, and would welcome any help I can get as I need to create other business rules as well.

thank you-

Marc