Business Rule Logic Breaks...
I have setup a business rule:
IF 'Location' = 'Salt Lake City' AND 'Category' IS NOT 'Web Page Blocked' THEN route to 'Some Tech'
If I create a ticket with the Location set to 'Salt Lake City', and choose a category other than 'Web Page Blocked', the request does not get routed to the tech specified (request remains 'Unassigned')
Any ideas?
IF 'Location' = 'Salt Lake City' AND 'Category' IS NOT 'Web Page Blocked' THEN route to 'Some Tech'
If I create a ticket with the Location set to 'Salt Lake City', and choose a category other than 'Web Page Blocked', the request does not get routed to the tech specified (request remains 'Unassigned')
Any ideas?