Business Rule based on Product

Is there any way to use a business rules to assign requests to support reps based on the product? This would be very helpful as a queue may support a number of similar products but not every rep would support each product.

Also, is there a way to customize the reqeust queue view. Again, there isn't any differentiation between requests in the same queue. This could be based on product or category.

Also, there is no reporting based on products. This would REALLY be a great so that I could determine what products are generating the most requests.

Is there a limit on queues? I could probably do some of this by creating a queue for every product but then the presense of those fields become obsolete.

Thanks, Paul