Business Roles - Priority Setting missing
Hi there!
I just liked the Business Rules options in ServiceDesk+ but we need customer support so we installed SC+ right now (Version 5006).
But what we are missing is following:
In ServiceDesk+ I could set a business rule for incoming request with priority high should be handled in about 2 hours for example.
Now in SC+ there isn�t a option for setting this up? Did I overlook sth.?
It is possible to set service level agreements and stuff, but what we need is a per request setting. Because we get that much high level requests -> they should be handled quicker incl. escalation options of ServiceDesk+ which I could set up to mail by boss if Mr. XYZ wasn�t answering the request by one day.
What do you think? Did I miss a setting or is it planned for next update?
Thanks in advance
Lionheart
I just liked the Business Rules options in ServiceDesk+ but we need customer support so we installed SC+ right now (Version 5006).
But what we are missing is following:
In ServiceDesk+ I could set a business rule for incoming request with priority high should be handled in about 2 hours for example.
Now in SC+ there isn�t a option for setting this up? Did I overlook sth.?
It is possible to set service level agreements and stuff, but what we need is a per request setting. Because we get that much high level requests -> they should be handled quicker incl. escalation options of ServiceDesk+ which I could set up to mail by boss if Mr. XYZ wasn�t answering the request by one day.
What do you think? Did I miss a setting or is it planned for next update?
Thanks in advance
Lionheart