Building an enterprise service desk with multiple service desk instances on ServiceDesk Plus

In this session of the Masterclass: Advanced Series, we'll look at how ESM works in ServiceDesk Plus. You'll learn how to integrate and manage different instances for different business functions using ServiceDesk Plus' ESM features. Join to learn the fundamentals of building your own enterprise service desk and running it efficiently with ServiceDesk Plus.

We'll be looking at the following topics in detail:

- Creating unique ServiceDesk Plus instances

- Customizing the ESM directory

- Transferring tickets between instances

- Maintaining different instances

- Leveraging AI for ESM

Date: Nov. 25th 2020

Time: 11am BST, CST, PST | 3pm AEST

Duration: 60 minutes

Click here to register.