Bug when 2 contacts use the same name and defaults dont work
We have around 166 accounts and are starting to get duplicate names for contacts, the two contacts are totally different people and not associated with each other in anyway.
When creating a call you type the contacts name in the field and the auto complete pop-up works correctly and you see both names/companies. However if you select the bottom of the two names, when you change fields it seems that the top contacts details get filled in instead of the one you chose.
This makes it impossible to have a name repeated twice throughout all of your accounts!!
We also have an issue with default values on additional fields that have been added to requests. On the Request - Additional fields page it states under "pick list" that the item that is selected will become the default. This does not seem to work, when creating a new call (unless using a template) the picklist simply defaults to "-"
When creating a call you type the contacts name in the field and the auto complete pop-up works correctly and you see both names/companies. However if you select the bottom of the two names, when you change fields it seems that the top contacts details get filled in instead of the one you chose.
This makes it impossible to have a name repeated twice throughout all of your accounts!!
We also have an issue with default values on additional fields that have been added to requests. On the Request - Additional fields page it states under "pick list" that the item that is selected will become the default. This does not seem to work, when creating a new call (unless using a template) the picklist simply defaults to "-"