Bug in history portion of ticket
I've noticed that a ticket that is closed properly shows a time/date stamp in the history.
However, one of our techs inadvertently re-opened it by sending an email from inside SD+, and cc'ed the account where we pull the mail from, and it re-opened the ticket, but does NOT show the re-opening in the history. I had to look at the conversation date/time stamp and compare it to the ticket closing date/time stamp.
Can we have re-opened tickets register a history event?
Thanks,
Justin
However, one of our techs inadvertently re-opened it by sending an email from inside SD+, and cc'ed the account where we pull the mail from, and it re-opened the ticket, but does NOT show the re-opening in the history. I had to look at the conversation date/time stamp and compare it to the ticket closing date/time stamp.
Can we have re-opened tickets register a history event?
Thanks,
Justin
Topic Participants
jmasters_me
ankit
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