Bug in Build 5008
Steps to reproduce:
1. Add a business rule as follows:
- When new request arrives: Mode is "Email" or "Web Form"
- Action: Change status to "Onhold"
- Place in Queue "Service Desk"
2. Log onto web form as a Requestor and create a request
3. Pickup ticket as a technician
4. View the Request
5. Click "Start Timer" and enter a Reason.
Notice that the status does not change from "Onhold" to "Open" and the timer does not seem to start. The start timer seems to work fine when the request in created by a technician.
1. Add a business rule as follows:
- When new request arrives: Mode is "Email" or "Web Form"
- Action: Change status to "Onhold"
- Place in Queue "Service Desk"
2. Log onto web form as a Requestor and create a request
3. Pickup ticket as a technician
4. View the Request
5. Click "Start Timer" and enter a Reason.
Notice that the status does not change from "Onhold" to "Open" and the timer does not seem to start. The start timer seems to work fine when the request in created by a technician.
Topic Participants
mbbergen
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