Bug assigning tickets
Just had an incident where one of techs had created a new request and assigned it to a particular technician. As she was saving the request the server hung (due to a cpu hungry app on that server) and for whatever reason, Service Desk re-assigned all the open requests to: null.
I suspect this is related to the "pick-up bug" I reported earlier.
I suspect this is related to the "pick-up bug" I reported earlier.
Topic Participants
SteveBarbour
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