Bug: User portal and Solution Topic - View permissions
We have certain Solution topics we don't want shown to ANY accounts. They are for IT/SupportRep use, only. It's currently a pain to set these permissions because EACH new account we add, we have to remember to remove the checkboxes on those Solutions so those account can't view them. We imported over 134 accounts on Monday and have to edit EACH ONE, individually, and make these settings changes. There is no mass-edit like there is for Requests, in terms of Account settings.
However, when users view the Portal and Solutions, when they are NOT logged in (and, associated to an account), all "anonymous" users can see our IT/SupportRep topics. There needs a way to define rights on Solution Topics to include "no account", so it would include anonymous, non-logged in portal users.
We do not want our IT/SupportRep Solution Topics viewable by anyone but Support staff. Information contained is proprietary and confidential.
New to ADSelfService Plus?