Bug: SLA rulesets and subcategories
When you are defining rulesets in SLAs, if you add a "Category" criteria and click the "Choose" button, you are presented with a pop-up window that states, "List of Category". If you add a "SubCategory" criteria and select the "Choose" button, it states, "List of null" and shows ALL SubCategories of ALL Categories...which is a really, really long list.
While this probably isn't actually a "bug", because the application doesn't know what category you've defined...perhaps this feature could be enhanced to show a Category/Subcategory organizational tree, where you can expand/collapse items and select either a category and/or subcategory you want, rather than show a list of "null" and display hundreds of subcategories. It's really hard to find what you're looking for when it's a big, flat list like that.
While this probably isn't actually a "bug", because the application doesn't know what category you've defined...perhaps this feature could be enhanced to show a Category/Subcategory organizational tree, where you can expand/collapse items and select either a category and/or subcategory you want, rather than show a list of "null" and display hundreds of subcategories. It's really hard to find what you're looking for when it's a big, flat list like that.