Bug: Settings regarding contact creation
I have my SETTINGS set for:
When a new request arrives from an unknown contact:
Do not log the request
However, when a user submits a request from the Self-Service portal, not logged in (because, their account doesn't exist), the solution not only logs the request, but it creates a CONTACT record for them!
When a new request arrives from an unknown contact:
Do not log the request
However, when a user submits a request from the Self-Service portal, not logged in (because, their account doesn't exist), the solution not only logs the request, but it creates a CONTACT record for them!