Bug: History tab and Created Time
In testing, I took a sample request and performed the following EDITS:
1. Changed group
2. Changed level
3. Change description
However, after making those THREE edits, the history recorded the following:
-------------
Updated by TECH#1 on Thu, 12 Jul 2007 22:26:14
Request Updated by : TECH#1
Reason : Moving to Network Services per Bob.
Group changed from Voice Services to Network Services
CREATEDTIME changed from 6 Jul 2007, 16:05:14 to 12 Jul 2007, 22:26:14
Level changed from None to Level 1
Description changed from
This is the description of my 2nd ticket.
to
This is the EDITED description of my 2nd ticket.
--------------
You will note the history states, "CREATEDTIME changed from 6 Jul 2007, 16:05:14 to 12 Jul 2007, 22:26:14". The created MOST CERTAINLY did not change. If you go back and review the Request, it still has the original July 6 open date. This is probably partially to blame why group notifications go out on ANY EDIT of a request.
1. Changed group
2. Changed level
3. Change description
However, after making those THREE edits, the history recorded the following:
-------------
Updated by TECH#1 on Thu, 12 Jul 2007 22:26:14
Request Updated by : TECH#1
Reason : Moving to Network Services per Bob.
Group changed from Voice Services to Network Services
CREATEDTIME changed from 6 Jul 2007, 16:05:14 to 12 Jul 2007, 22:26:14
Level changed from None to Level 1
Description changed from
This is the description of my 2nd ticket.
to
This is the EDITED description of my 2nd ticket.
--------------
You will note the history states, "CREATEDTIME changed from 6 Jul 2007, 16:05:14 to 12 Jul 2007, 22:26:14". The created MOST CERTAINLY did not change. If you go back and review the Request, it still has the original July 6 open date. This is probably partially to blame why group notifications go out on ANY EDIT of a request.