Bug: Excessive group notifications
The group notifications subroutine calls in far too many instances when it shouldn't. The "added to group" notification should ONLY send an email if the Assigned Group changes. This is not the case. The group notification fires anytime any portion of the request is edited.
1. Change the Category from "General" to "Network", group notification fires.
2. Update the request and set the SubCategory to "Down Condition", group notification fires.
3. Change the request Contact, group notification fires.
4. Change the priority, group notification fires.
...the list goes on and on. ANY aspect of the request, if edited, results in the group notification sending an email that a new request "has been added to the group". This has created such an annoyance that we've had to shut off group notifications until it gets resolved.
1. Change the Category from "General" to "Network", group notification fires.
2. Update the request and set the SubCategory to "Down Condition", group notification fires.
3. Change the request Contact, group notification fires.
4. Change the priority, group notification fires.
...the list goes on and on. ANY aspect of the request, if edited, results in the group notification sending an email that a new request "has been added to the group". This has created such an annoyance that we've had to shut off group notifications until it gets resolved.