BUG: Assignment of techs doesn't take the first time

I�m finding a problem that is quite unusual.

I�ve set up a number of technicians, back when we were in 5.004. I believe I made them technicians by finding them in the requesters listing, and then making them a technician, applying a license to them, and then granting them roles (some at admin level).

Today (I�m now on 5.007) I turned our help desk software over to some other techs, and when they logged in, they had REQUESTER level screens. No ability to look around, etc. (Remember, they�re set up as admin level roles, as well as other roles as well)

So I deleted them out of the technicians, found them again in the Requester screen, and made them technicians again. I assign a license and admin/other roles again, and this time when they log in, they see the proper screens.

Any reason for this?

Justin Masters