Broadcast message for currently logged in technicians
I would like a request a way to send a message to all currently logged in technicians so that they can be notified instantly. For instance let's say I need to reboot the server, I could send out a message saying that service desk plus will be restarted in 30 mins. There is the announcement feature that exists but this only works if the technicians goes and looks at home tab and they only usually see it at their initial login at the start of their work shift.