When I add a new approval stage to a Service Request using the "Add Stage" button, the approver is receiving a blank e-mail instead of the approval e-mail template. I do not see this problem when adding another approver to an existing stage. I also do not see the problem if the earlier stage isn't yet approved so the approval e-mail doesn't go out immediately.
To reproduce:
1. create a Service Request
2. add an approval
3. approve this approval
4. press the "Add Stage" button to create another level of approval and add the approver using the pop-up
5. the approver will receive a blank e-mail instead of the approval template
I am using the latest version of ServiceDesk Plus (i.e.
10.0 Build 10017)