We recently acquired another company and want to put their helpdesk emails into ServiceDesk so we can do some analysis on the types of requests, volume by day/time, requestor, etc.  Our system is currently set-up to import emails from an Outlook Inbox.  We've set-up rules to move emails from a specific domain into a new queue.

If I drag/drop from the pst into the inbox, the emails are ingested correctly but we lose the date of the email.  The ticket is given a creation date of today (which makes sense) and the original date of the email isn't displayed in the body of the ticket since it only displays the email body so we don't have that info available to even manually edit the ticket.

If could forward the emails into the inbox but then the requestor name is lost.  I think I'd rather have to change the creation date than the requestor because most of these requestors do not yet exist in SD.

Any suggestions on the best way to handle these old tickets?  There are approx 2000 email requests from 2009.  If we can find a decent way to process these, we may add tickets from last year, too.  Thanks.