Bad email into forward answer
Hi all,
This product sounds good and very usefull :-)
We are trying to evaluate Support Center 5.0 build 11 and we have the following error.
After that a request has been correctly created, we would like forward it to one guy.
But into the email field, we put a bad email adress (email address inside your domain) by error.
After that every minute a new email answer was added into the request from the system administrator which is in fact the postmater@ourdomain.com which specify that this email adresse doesn't exist.
We don't find somewhere if it was possible to stop this sending action automatically.
In fact the only way to solve this issue, for us, was to copy the contains of this request into a new one, and delete the previous request. We have no check if the merge function could be apply; may be not because the bad email in this case would be into the merge also.
Our question:
Does it possible to stop the automatically resend in this case, because the product performance was very degraded in this situation.
And where is the command to do that ?
this siutation could be happen evry often into a real usage of the product
Many thanks
This product sounds good and very usefull :-)
We are trying to evaluate Support Center 5.0 build 11 and we have the following error.
After that a request has been correctly created, we would like forward it to one guy.
But into the email field, we put a bad email adress (email address inside your domain) by error.
After that every minute a new email answer was added into the request from the system administrator which is in fact the postmater@ourdomain.com which specify that this email adresse doesn't exist.
We don't find somewhere if it was possible to stop this sending action automatically.
In fact the only way to solve this issue, for us, was to copy the contains of this request into a new one, and delete the previous request. We have no check if the merge function could be apply; may be not because the bad email in this case would be into the merge also.
Our question:
Does it possible to stop the automatically resend in this case, because the product performance was very degraded in this situation.
And where is the command to do that ?
this siutation could be happen evry often into a real usage of the product
Many thanks