Backups Failing

Hello,

The backups of our SupportCenter Plus have been failing every time for a while now, whether they are scheduled, ad-hoc, over the network, or directly to the application server. Nothing works.

The ManageEngine support technicians have tried but failed in several attempts to fix this.

I was wondering if any other clients have experienced a similar issue?

Our database is pretty large (over 80Gb - we have around 50,000 requests). Could this be an issue?
Unless other clients have larger databases and no issues with the backups?

We are on SCP version 7917 (unable to upgrade as the update packages involve a backup!)
Our data is stored in an MS SQL database. The SQL backups are still working fine.

Many thanks,
Frank