Hello,

I'm working on a way to automate Ticket status changes once the ticket is assigned to a technician. Basically what I want to do is the ticket is submitted and automatically defaulted to "open" once the technician assigns the ticket to themselves I want the status to change from "Open" to "Assigned". I did find a way to do this in the Field and forms rules, BUT it only works if I go into the ticket and then assign it to myself. It does not work when I use the shortcut shown below. Is this by design? Am I missing something?

Shortcut I was speaking of:

The way I have my Rule set up:

1.Condition is: joe smith, etc....

2.Action is: Set Field Fields: Set status as Assigned

3.Rule Execution:On Create/edit