Hey All
Has anyone scripted automation directly from an Incident request to a PO? We run a separate request and approval system in our environment.
When a request is approved, an email gets sent to SDP to notify a technician for deployment. Now that we have the Purchase Module, my supervisor would like to convert these approved requests into a PO. Does anyone know if this is possible? I checked out the Business rules, but it looks like I can only convert to a Service request, and then associate that with a PR then manually create a PO.
In a nutshell, we just want to use this module to have a good report on our orders and then track the assets.