Automating Tasks based on Requester Subject
Can any one help, I am trying to set up an automated process where two tasks are created if the subject contains a phrase.
For example, if the Subject contains "GSM" or "gsm" then create a task "Switch off gateway" and then create another task due 5 days later that will say "Switch on gateway"
I have tried this through business rules but it doesn't allow me to create tasks
Any ideas???
Thanks
For example, if the Subject contains "GSM" or "gsm" then create a task "Switch off gateway" and then create another task due 5 days later that will say "Switch on gateway"
I have tried this through business rules but it doesn't allow me to create tasks
Any ideas???
Thanks