Hi,

We would like to see a feature for automatically removing entries in the CC field from a specific requester.

Explanation:

We have a customer that sends request to us, and also in every request CC's a lot of people and distribution groups that also needs to know about the ticket created.

When we communicate with the customer, it's easy to forget to manually remove all the CC's, so it gets sent out to many people and groups who don't need to see the conversation. Also, if we set the ticket to "Resolved", a reply will automatically be sent to everyone... Also we get a flooding when, for instance, several people in the CC list have autoreply sent on their mail, for instance if they are on holiday. Then we get a new ticket with "person xxx is on holiday..."

I know this feature request have been up many times before. I have tried to search for a solution and found others writing about this for well over 3 years ago. At one point I think ME wrote that they had it on a roadmap, but that was over a year ago.

Do anyone have a good working workaround? Any news about making this and option in the software?

Best regards,

Robert