Automatically generate a due date by priority/SLA
Hello all,
First post.
I would like to know if it's possible to have a due date automatically generated when a request is assigned a priority? I know it's possible to match a priority to an SLA, now if instead of escalating to another support rep it could be flagged as overdue instead once it slips outside the SLA that would be perfect. At the moment it seems due date (or time) has to be allocated manually upon edit or creation?
Also is it possible to have a request line change colour when a request goes over due?
Thanks in advance.
First post.
I would like to know if it's possible to have a due date automatically generated when a request is assigned a priority? I know it's possible to match a priority to an SLA, now if instead of escalating to another support rep it could be flagged as overdue instead once it slips outside the SLA that would be perfect. At the moment it seems due date (or time) has to be allocated manually upon edit or creation?
Also is it possible to have a request line change colour when a request goes over due?
Thanks in advance.
Topic Participants
Ian Booth
SupportCenter Support
Gillian Kidson
nezbor
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