Automatically change Status into "In Progress" when a technician is assigned to a "open" Incident

Automatically change Status into "In Progress" when a technician is assigned to a "open" Incident

Hello,

I'm looking for a solution to automatically change the Status of an Incident after a Technician is assigned.

I tried "Custom triggers" and "business rules" but I did not find any way to check if the technician field is filled.


May it is an other solution but I can find it.

Thanks for your help

Thomas

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