Automatically associate Email replies to correct ticket
Hi,
Does service desk plus have any features to associate email replies to the correct ticket??
For example, when I reply/forward an ticket to a requestor, there is a chance that the requestor will reply back .
Can the system associate the reply from the requestor with the original ticket automatically?
Does service desk plus have any features to associate email replies to the correct ticket??
For example, when I reply/forward an ticket to a requestor, there is a chance that the requestor will reply back .
Can the system associate the reply from the requestor with the original ticket automatically?
Topic Participants
nnath_me
kkevin
ServiceDesk Plus
jmasters_me
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