Automatically assign default SLA to a ticket
Hi everyone,
I am using SDP MSP V8.3 build 8314 (free version.
I have created a new SLA, but it does not seem to apply to new tickets. Is there a way to assign a default SLA to all tickets for all accounts?
Regards,
Leslie
I am using SDP MSP V8.3 build 8314 (free version.
I have created a new SLA, but it does not seem to apply to new tickets. Is there a way to assign a default SLA to all tickets for all accounts?
Regards,
Leslie
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Leslie Maclachlan
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