I would like to see a feature added to ServiceDesk that allows you to set a rule to help auto close tickets that customers never respond to.  For example, if you reply to a ticket and the customer does not reply back then then ticket auto closes.  I'm not sure the details but we have issues where we ask a customer a question and don't here back for weeks.  Those tickets clutter the system.

 

Having a way to auto close tickets when a response is not given would help cleanup the mess and help motivate users to help us solve their problems.

 

Thanks for considering this.