Automatic resolutions w/ attachments
I have my own pre-defined resolutions saved in the solutions database. However, when I search through and find the one that I am looking for, the resolution does not show up on the reply email automatically. I have to cut and paste it. Is there a way to have it automatically come up in the reply email?
Also, is there a way to have an attached file, which has been attached to a resolution, automatically show up as well?
Also, is there a way to have an attached file, which has been attached to a resolution, automatically show up as well?
Topic Participants
kkevin
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