Is there a way to automatically close a case after it has been idle for X number of days?  We would like to have cases closed after two weeks if we have responded to a customer with a resolution and not received a reply or any communication.  This would generate a closure notification that tells the customer their case has been closed either because it was solved or because it has been idle for too long.

 

Possible?  If not, can you look at this for the next build? It should be realtively easy to implement.

 

Thanks,

Greg