Is there a way that a ticket can be placed on a 48 Hour hold then automatically resolve out on resolution? For example, I go to resolution, enter my resolution and select say 48 hour hold from the status. Then in 48 hours if all is well and there is no response to the contrary from the requester, the status goes to resolved and we are done. This would give the requester 48 hours to test without the need to reopen the ticket after it's been resolved.
I know I can do this manually by going in, setting on hold with a delay of 48 hours then have it set back to open at which time I set the status to resolved, was just trying to see if there is a way to automate 80% of that.