Hi All,

 I'm looking for a way within SDP on-demand to create a follow up/reminder email for both the requester and the technicians.

 Essentially, if the service desk replies to a ticket, and there is no response within 24 hours by the requester, it sends a reminder email that there is an update. Same idea for the technician, reminders to review updates or inactive tickets.

 Everything I've seen online so far seems to revolve around the on-premise with custom sql or python coding required.

Thanks