I have Incident Templates for 44 of my properties and they are broken up into four Regions, one technician is assigned to each Region. Our IT department set up the initial Incident Templates, Sites and Regions based on the area that each technician covers. Requestors do not have the option to choose a tech, this should automatically be done based on the Incident Template which has an assigned Site. However, it seems that some of them are being assigned to the incorrect tech and I can not figure out how to correct that. I have been through all of the screens in Set Up and I can not figure out where to make this correction. 

I updated all the Regions to have all of the Sites, though it was just a text box so I don't believe it does anything other than show the names on the main screen. 

Requestors, all techs and myself, the facilities manager are all getting automated emails for all of the ticket requests. How can I change it to just myself and the technician in that assigned area. I am assuming it is Site Association but I do not want to remove any if that's not the case.

Sites