Automated Alert Emails
Hi All,
I'm trying to find the function that will email key stake holders upon a Mission Critical Error been logged. Having read through the forms people have suggested creating a business rule that forwards to another group. Can then Email that group upon new request been assigned
This is a very messy solution, and sending emails to stake holders with updates, and resolution just makes it even messier.
It is possible to have a email action with in business rules? This would simplify the whole process.
Regards
John
I'm trying to find the function that will email key stake holders upon a Mission Critical Error been logged. Having read through the forms people have suggested creating a business rule that forwards to another group. Can then Email that group upon new request been assigned
This is a very messy solution, and sending emails to stake holders with updates, and resolution just makes it even messier.
It is possible to have a email action with in business rules? This would simplify the whole process.
Regards
John