Is there a script available to close Tasks that are in a certain state to a new state?
Use Case(s):
We currently have the setting for 'Task Closure Rules' to only consider a Task completed when it is in the Closed state. Our techs still end up using the Resolved state to signal they've completed a tasks.
Additional, we have workflows where tasks are triggered to start upon a closure of the parent task. Our business partners use these triggered tasks as a notification to begin work and prefer not to have to close tickets.
As Is Workaround:
We have created task templates for these dependant tasks to be set in the Resolved state upon creation. The system won't allow us to set them as Closed if the Parent task is set as Open.
We'd like to be able to run a daily script to move all RESOLVED tasks in to the CLOSED state.