HI,

 

Has anyone created and auto response email for SLA-First Response to be generated when a technician has opened their Request/Incident ticket?

 

We would like to have this occur so we can generate an email and also generate history that the ticket has been opened without having technician put in a note or send requestor an email.

 

Thanks for any ideas or help.  Maybe I am missing something simple.

 

Gayla