Auto Reply emails re-opening tickets
When we closed a particular ticket yesterday, we received an auto-reply stating that the person was out of the office. Because it came back to the same address that we use for our email generated tickets, a new ticket was opened. if we close that, it does it again causing a never ending loop unless their auto reply is turned off.
Is there a way around this?
should our 'reply to' address be different than our work order email address?
Not sure how to handle this one.
Scott
Is there a way around this?
should our 'reply to' address be different than our work order email address?
Not sure how to handle this one.
Scott